With excerpts from my Project Management Novel, I will illustrate the many processes of the PMBOK. Here is the twenty-ninth one: Perform Quality Control. Use this map to see how this process fits into the scheme of processes.
Fred came up to Gwilym one day, asking about the measurements they were taking on the tower. “I know tha wanted to do this in Glastonbury and we called it Quality Plannin’ but it isn’t really part of th’plannin’ activities is it?” He showed Gwilym the control charts he had been making of the straightness of the tower and the level of each course of stone.
Gwilym thought for a moment and agreed with his foreman. “You’re right, Fred. It’s more of a Monitoring or Controlling activity. I imagine there are lots of these Monitoring and Controlling activities we should include in your guide. This is the first that we have identified.”
“What shall we call it, then?” asked Fred.
“Perform Quality Control?” replied Gwilym.
Fred wrote that down. “And this chart is part of this Perform Quality Control?”
“Yes. That and any other measurements we take to make sure we keep track of the quality of the work we do.”
“You mean the “Control Charts. What about when we ask six ‘Why’s’”
“Yes. That belongs there too. Call that ‘Cause and Effect Diagrams.’”
“But if we do this all along, what about what Abbot Crawford was doin’ or what Nantlais does when he checks the tower when we’re done. Aren’t they doin’ quality control?”
Gwilym pondered this for a moment. “It’s not strictly Quality Control because they can’t control anything. It’s usually too late by then. What they are doing is kind of like a “Quality Audit.”