With excerpts from my Project Management Novel, I will illustrate the many processes of the PMBOK. Here is the thirty-seventh one: Manage Project Team. Use this map to see how this process fits into the scheme of processes.
“All right. I got all that. Now what about managin’ th’team. What do we have to do there to make it better?”
“I suppose the two most important things are to stop arguments and to make sure they do what they’re supposed to do.”
“Right. But don’t tha have some fancy Latin words for these things?”
Gwilym laughed at himself. “I suppose they’re fancy but they’re also precise. Let’s see. We’ll start with ‘Observation and Conversation.’ That’s a nice way of saying that we’ll watch and listen to the crew to see if they are doing what they’re supposed to be doing and looking out for conflicts.”
Fred wrote that down.
“Then we have to make sure they’re doing their jobs as well as they should be.”
“Isn’t that ‘Quality Control’ or somethin’? Didn’t we talk about that before?”
“It’s different,” replied Gwilym. “Quality control was more about the quality of the deliverable. This is more about the quality of the team member. It’s about how well they are capable of doing their job. Let’s call it, ‘Project Performance Appraisals.’”
“I like it!” said Fred, writing in his guide.
“Then, remember how in Londinium, the crew was fighting amongst themselves and I had to step in. That we can call ‘Conflict Management.’ That can result in changes to the project scope making us update the Project Management Plan.”
“Should we keep track of these conflicts, Gwilym. In some kind of a log? Call it an Issues log or somethin’.”
“Good idea,” said Gwilym.
“What is a skill a good Project Manager must have to be able to manage th’team best? That would be a good tool to have for this area.”
Gwilym searched his mind, then spoke. “He must have skills in dealing with people, dealing with people with different personalities from each other and from himself. I suppose the fancy Latin words are ‘Interpersonal Skills.’”
“Great!” said Fred, writing down these final words. “We’ve made a good start. Later on we’ll have to talk about developin’ the team.”